Help Desk

Answers, and a person if you need one

Most questions here are about billing and privacy, so those come first. If yours is not answered, write to us.

Billing

What appears on my statement?: URGF DIGITAL. Nothing on the descriptor names this site or says anything about what it is.
How do I cancel?: From your account page, at any time. Cancelling stops the next renewal and you keep everything you paid for until the period ends. There is no cancellation fee and nobody asks you to call.
Do you offer refunds?: Within 14 days if you have not spent the period's image allowance. Message the address below with the email on the account.

Why does she take a few seconds to reply?: That pause is deliberate. Replies arrive at a human pace rather than appearing the instant the model finishes, because a wall of instant text stops reading like a conversation.
Why did an image fail?: Generation takes 20 to 30 seconds and occasionally the vendor refuses a prompt. A failed generation is refunded to your allowance automatically, so a retry costs you nothing.
Does she remember previous conversations?: Yes, per character. What she knows about you is private to your account: two people talking to the same character build two separate relationships, and nothing either of you says reaches the other.
Can I delete a conversation?: Yes, from inside the thread. Deleting it also deletes what she had remembered from it, so she will not bring any of it up again.

Are my chats used to train models?: No. They are not sold, not published, and not used as training data, and no character learns from anyone else's conversations.
How do I delete my account?: Email the address below from the account's email. Deletion removes the account, its conversations, its generated images and its memory records.